Agentic AI
Conversational AI agents that don't just chat — they capture the claim, validate the policy and trigger the right workflow. 24/7, multi-modal, in any language, fully integrated with your core across life, health and P&C.
What are Conversational Support Agents?
AI agents that handle customer interactions end to end: Claims FNOL, service enquiries, sales and renewals. Across voice, text, image and video. They don't just answer; they understand intent, collect required data, validate against your core and trigger the right downstream workflow.
Deployable across life, health and P&C, they are particularly powerful where 24/7 multilingual handling and intake quality matter most.
Production-Grade Conversational AI
for Regulated Insurance Scenarios
Multi-Modal Intake
Customers can describe their case via voice, text, photo or video. The AI agent transcribes, structures and clarifies until the intake is complete.
Tool Use
Agents query your core directly — policy lookup, document check, case submission, identity verification — turning conversations into completed transactions.
No-Code Builder
Business teams configure new conversational journeys without engineering — define behaviour, knowledge, tools and guardrails using natural language.
Multi-Agent Coordination
A coordinator orchestrates specialised agents — FNOL, Inquiry, Case Management, Sales — in real time, all sharing unified conversation and case context.
Grounded Knowledge
Responses are grounded in your FAQs, product specifications, claims SOPs and regulatory guidelines through managed RAG knowledge bases.
Compliance and Control Built into Every Conversation
Input/Output Guardrails
Semantic and rule-based guardrails on every prompt and response to ensure compliance and prevent toxic content.
Logging & Auditing
Full transcripts, decisions, tool calls and citations logged for every conversation and interaction to ensure traceability.
Human-in-the-Loop
Define escalation thresholds and decision points for human review on sensitive or low-confidence cases.
Data Residency
Deploy in your region, on your cloud, with model choices aligned to data sovereignty requirements.
Unlock the power of multi-agent operations for holistic, integrated workflows.
