Prudential Modernises Life & Health Distribution and Claims

The Requirements

Modular Solution to Meet Prudential's Phased Modernization Approach

Prudential required a modular solution that enabled it to gradually modernise its fragmented legacy core architecture, while quickly delivering business impact, including:

• Offline Distribution: A point-of-sale platform for financial planners and relationship managers to support the efficient distribution of a variety of life, savings, investments and health products with seamless advisor and customer journeys.

• Digital Distribution: A product management and new business layer that supports the configuration and digital distribution of new digital-first life and health propositions, orchestrating policy data on top of multiple legacy core systems.

• Claims Processing: A modern claims platform that enables direct integration with digital medical records and provider data to comprehensively automate life and health claims, while ensuring risk management with flexible rule sets.

The Solution

Graphene's Modular Core System for Forward-Looking Life and Health Insurers

Prudential implemented Peak3's Graphene core platform across diverse modules, including:

• Advisor Portal: Graphene's ePOS distribution portal for digitally-enabled, advice-led insurance distribution for all life and health insurance products, including comprehensive benefits illustrations.

• Product & New Business Management: Graphene's Product Center and distribution modules from product set-up to issuance for life and health insurance products, including digital customer journeys.

• Claims Management: Graphene's Claims Center to manage the full claims process for life and health products with integration in digital health records.

• Integration Platform: Graphene's open platform with Open APIs to streamline integration with distribution channels and other systems.

The Impact

Accelerated Digital Transformation with Tangible Benefits