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UNIQA Embarks on Multi-Country Modernisation with Peak3
About Company
UNIQA Group is one of the leading insurance companies for private and corporate customers in its core markets in Central and Eastern Europe with operations in 14 countries and more than 17 million customers.
Region
EMEA
Industry
P&C Insurance
Solution Used
Graphene
The Requirements
Flexible Core Platform for Ambitious Multi-Country Modernisation
UNIQA took the ambitious decision to harmonize six adjacent countries in Southeast Europe into one cohesive region. One core requirement was to find a future-proof core platform that, amongst others, featured:
Support for both current product portfolios and future innovative propositions across product lines and distribution channels.
Multi-layered product logic enabling the creation of regionally harmonized products that can be locally rolled out.
Configurable workflows to deliver high straight-through processing and seamless customer experiences.
Multi-tenant and cloud-native architecture to create efficient centralised deployments.
The Solution
Graphene's Multi-Country Core Platform for Harmonised Insurance Operations
UNIQA is successfully implementing Peak3's Graphene core platform across the six-country region in Southeast Europe. Jointly, UNIQA and Peak3 are harmonizing products, journeys and processes to build the foundation of a regionally scalable business, starting with motor insurance (comprehensive, third-party liability, fleet) and travel insurance.
Graphene is deployed on cloud as a single-instance with separate tenants for each country to ensure data segregation, while high-availability configuration with an active-passive disaster recovery set-up, ensuring highest uptime.
The Impact
Harmonised Products and Workflows Across the Region
90% to 100% Harmonization Rates for Key Products
Leading cross-country harmonization rates of (close to) 100% for motor hull across product design, and sales and aftersales processes.
Up to 50% Faster Go-To-Market per Country
Significantly faster rollouts to subsequent countries for harmonized products thanks to reusability.
Efficiency through Team Centralization
Establishment of center of excellence to increase efficiency and quality of support and maintenance across countries.
Up to 70% Reduction in Cloud Infrastructure Needs
Significant reduction in infrastructure fees and greenhouse gas emissions by sharing compute and storage across countries.
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